COMPLAINTS AND FEEDBACK

We value your feedback. You are welcome to submit a complaint, give a compliment or offer a suggestion to help us improve our products and services.

If you wish to submit a complaint or offer us a suggestion or compliment, you can have a confidential conversation with our Managing Director, John, by calling 0428 643 770.

You can also write to John by emailing johnsmith@midwestfire.com.au

Please keep in mind, if you provide feedback or complaints to us in writing, it may take us longer to respond.

We aim to resolve complaints within 7 working days. If we can’t resolve your complaint, we’ll explain why and let you know your other options.